IT Services Management System Policy
Creditswitch Limited is committed to providing the best Value-Added Services in the Telecom and IT
industry space in Nigeria. Our world-class technical infrastructure and resources enable us to be the
most preferred VAS provider for various businesses within the country and beyond.
Our flexible business model and technology allow us to serve business-to-business (B2B) and
business-to-customer (B2C) customers from different verticals at the same time. Our solutions include
Airtime & Data Top-up, SMS, Airtime Switching, USSD Development, Shared Short Codes, Short Code
Integration, and Utility Bill Payments. These solutions are accessible to customers through various
service interfaces like Web APIs, Mobile Apps, USSD, Web portals, SMS etc.
We are committed to setting service standards that are measurable, achievable, and realistic to meet
the needs of our clients, contractors, suppliers, and other third-party service providers. This aligns with
our commitment to maintaining an IT service management System in compliance with (ISO
20000:2018) IT Service Management Systems.
Continuous improvement on the performance of our IT service management system shall be attained
through periodic employee training, process monitoring and evaluation, data collection and analysis,
internal and external audit, management review, and implementing prompt corrective actions.
The quality and objectives shall be established by top management in a strategic meeting and reviewed
during the annual management review or during a special management meeting required by the need to
close non-conformances from incidents, analysis and evaluation, and internal or external audits.
Our objectives are:
- Ensuring that Information systems, supporting processes, and applications are protected by implementing appropriate controls to preserve their confidentiality, integrity, and availability
- Creating appropriate business continuity and disaster recovery plans and institutionalizing periodic review and regular testing of the plan
- Ensure compliance with the requirements of the IT service management system (ISO20000:2018)
- Communicate policy to all stakeholders as part of our commitment to providing robust and reliable IT Services
- Minimizing the business impact of security incidents (either suspected or actual) and proactively managing them through a robust incident management program
- Ensuring that IT service management decisions and investments are based on risk assessments of all relevant information assets considering confidentiality, integrity, and availability
- Communicating IT service management policy and responsibilities to all employees, contractors, and any other interested party (within and outside of Creditswitch) as appropriate.
- Ensure commitment to satisfying applicable requirements
- Commitment to continual improvement of the IT service management system.
Signed:
MD/CEO